Find out how to stay at home, in your community longer.
If you're new to Aged Care, there's a lot of information to take in. We're here to make the process easy for you. Below are answers to common questions we receive about Aged Care.
Of course, you're always welcome to call us on 1300 064 064 to discuss your query in more detail. We'd love to hear from you.
At MiCare, we're committed to looking after our clients in the best way possible. We provide a personalised, professional and culturally-inclusive service that embodies person-centred values. We know this has a significant impact on the quality of care people receive, and we've seen it make a genuine difference in our clients' lives. We're also competitively priced, so our clients can maximise their funding.
That said, we do encourage you to research Care Providers and find the one that feels right for you. There's a lot to look for in a Care Provider, so we've compiled a handy Provider Checklist to assist your search.
Download Provider Checklist (PDF)
Not all Home Care companies operate the same way, and some rely solely on outsourced staff to look after their clients. As you can imagine, this would make it difficult to guarantee a reliable, consistent, and high-quality service.
At MiCare, we have a lot of processes in place to ensure our staff are both professional and genuinely passionate about Aged Care. One of the major differences between our service and others is that we employ our own Carers. This makes a considerable difference to our clients as they are able to build long-term relationships with our staff. It is quite often the case that a Carer will visit the same home for a number of years, and having that sense of familiarity creates a comfortable and enjoyable environment for both the Carers and clients.
Our Carers also build long-term relationships with our Care Managers, so they have the support they need to excel in their work.
Some of the other ways we ensure professionalism within our team members:
Our Carers are at the heart of our service, so their professionalism is vital in delivering our promises to you.
Yes. We are available every day of the year and can provide visits in the evenings, overnight, and 24 hours a day.
We're a competitively priced service, and we are completely upfront about our fees.
The Commonwealth Government stipulates the fees that a Home Care Provider is entitled to charge a recipient of Home Care Package in addition to the package.
At MiCare, we keep our fees to a minimum whilst maintaining our high-quality care standards.
There are three types of fees associated with Home Care Packages:
Home Care Packages and the Commonwealth Home Support Program support people with different needs.
The role of a Care Manager is to understand your needs and goals, find the right Home Care services to support you, and monitor your progress over time.
Care Managers are sometimes also known as Case Managers or Home Care Advisors.
At MiCare, we assign a dedicated Care Manager to each client. We feel this is a very important part of providing personalised service. Our clients can have consistent visits and calls from the same Care Manager, enabling them to build rapport over time.
Some Home Care companies will share clients between many Care Managers. This makes it difficult for Care Managers to understand the clients' individual needs and lifestyle, as they are unable to build an ongoing relationship.
The government regulations only require that clients be visited once per year as a minimum, but at MiCare we have found it is difficult to monitor a client’s wellbeing with just an occasional phone call.
We prefer to offer more frequent visits, unless you specifically prefer not to be visited.
At MiCare, we are industry leaders in culturally-specific care.
We deliberately cater for many clients from an array of migrant backgrounds, and we believe that it is extremely important our clients can speak to Carers in their own native language.
Between our staff members, we proudly speak more than 50 languages, so we are able to communicate with many clients who don't speak English.